Christina is the pivotal force behind our seamless operations and exceptional guest experiences. She is the logistical architect who masterfully manages all reservations, hotel arrangements, and on-site management, ensuring every detail from booking to check-out is executed flawlessly. Christina’s dedication guarantees consistency, efficiency, and a superior level of service across all our locations and offerings.
Christina's role expands to encompass the complex, high-stakes requirements of VIP logistics, secure travel management, and regulatory compliance, ensuring high-profile guests move seamlessly and privately across borders and through public spaces.
1. Pre-Arrival Communication & Readiness 📧
This function is about establishing proactive engagement to ensure the guest is fully prepared and feels welcomed before they even arrive.
She initiates direct and digital outreach to confirm critical details like booking dates, check-in procedures, and any essential logistical information (e.g., airport transfer details).
The goal is to reduce anxiety and preemptively answer common questions, making the first touchpoint positive and informative.
2. Personalized Experience Processing ✨
This involves translating specific guest needs into operational actions to deliver a custom stay.
She meticulously documents and processes every special request, including dietary needs, room preferences (e.g., non-allergenic pillows, floor location), and the arrangement of on-site services or external transfers.
This process requires excellent internal communication with departments like housekeeping and concierge to ensure these documented requests are translated into tangible actions that create a genuinely personalized and comfortable experience upon the guest’s arrival.
3. Data Security and Incognito Reservations 🔒
This highlights her commitment to client confidentiality and data protection.
Data Security: She strictly enforces data privacy protocols to protect all sensitive client information, including payment details, contact information, and travel documents, ensuring compliance and trust.
Incognito Reservations: For high-profile or privacy-conscious clients, she executes special, discreet procedures. This involves:
Limited Staff Knowledge: Restricting access to the guest’s identity and details to only essential management staff.
Secure Check-in: Implementing procedures that avoid public interaction or visibility.
Coded Systems: Utilizing internal codes or systems to manage stay details, guaranteeing complete confidentiality and peace of mind.
Short Discription
Christina serves as the critical link between a simple reservation and a secure, highly personalized, and smoothly managed guest stay.
Specialization
- Guest/Client Relations
- Data & Privacy
- Operations/Logistics
- Pre-Arrival Communication