At Celebrity Safaris, we understand the critical importance of privacy and discretion, especially for our high-profile clientele. This policy outlines how we handle, store, and protect the personal and sensitive information of our guests, ensuring absolute confidentiality throughout the booking, travel, and follow-up processes.
1. Information We Collect
We only collect information necessary to execute your secure and tailored safari experience. This includes:
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Identity and Contact Data: Full name, passport details, date of birth, nationality, secure phone numbers, and encrypted email addresses.
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Logistical Data: Travel dates, flight details, preferred transfer methods, and visa/customs information.
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Preference and Health Data: Highly sensitive information regarding dietary restrictions, health conditions requiring accommodation, room preferences, and special security or incognito requirements.
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Financial Data: Payment details (e.g., credit card information, bank account details for wire transfers) used solely for transaction processing and immediately masked or securely destroyed thereafter.
2. How We Use Your Information
Your data is used strictly for the following purposes:
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Reservation and Fulfillment: To confirm, manage, and execute all aspects of your booking, including securing accommodations, private transfers, and special activities.
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Security and Safety: To coordinate with security teams, government agencies (for visa/customs), and medical professionals as required for your safety and legal travel.
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Personalization: To translate your preferences and requests into a seamless, tailored experience (e.g., ensuring a specific security protocol or dietary requirement is met).
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Discreet Communication: To communicate securely with you regarding your itinerary and payment status.
3. Protection of Highly Sensitive Information
We implement stringent security measures to protect your data, recognizing the high-profile nature of our clientele:
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Encryption: All digital communications and sensitive data storage use industry-leading encryption methods.
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Limited Access: Access to guest information is strictly limited on a need-to-know basis to essential management and security personnel only. Staff handling incognito reservations receive specialized training and sign non-disclosure agreements.
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Data Masking: Financial and high-level identity data is masked or purged immediately after the transaction or travel is complete, retaining only legally required records.
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Vetted Partners: We only share necessary logistical data with carefully vetted and contracted partners (e.g., private pilots, secure drivers, lodge managers) who are also bound by strict confidentiality agreements.
4. Incognito and Confidentiality Commitment
Our commitment to privacy extends to managing incognito reservations (as handled by Christina):
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We utilize coded internal systems and secure protocols to manage your stay, ensuring your identity is protected from public view and general staff knowledge.
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We will never disclose your travel plans, location, or presence to any third party, media outlet, or unauthorized individual.
5. Data Retention and Destruction
We retain client data only for the duration necessary to fulfill the services and satisfy any legal, accounting, or reporting requirements. Once data is no longer needed, it is permanently and securely destroyed using approved digital and physical methods.
6. Your Rights
You have the right to request access to your personal data, request correction of inaccurate data, and object to the processing of your personal data, subject to legal and contractual restrictions. All such requests must be made in writing to our Data Protection Officer.
Data Protection Officer Contact:
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| Email: | paul@celebritysafari.tours |
| Attention: | Data Protection Officer |